Your Privacy Matters

We collect information that you provide directly to us, including: • Personal Information: Name, email address, phone number, and address when you book services or create an account • Vehicle Information: Vehicle make, model, year, and registration details for service purposes • Payment Information: Credit card details and billing information (processed securely through our payment providers) • Communication Data: Records of your interactions with us, including emails, phone calls, and chat messages • Service History: Details of services performed on your vehicle We also automatically collect certain information when you visit our website: • Device Information: IP address, browser type, operating system • Usage Data: Pages visited, time spent on pages, links clicked • Cookies: We use cookies to enhance your browsing experience and remember your preferences

We use the information we collect for the following purposes: Service Delivery: • Process and fulfill your service bookings • Communicate about your appointments and services • Send service reminders and follow-ups • Provide customer support Business Operations: • Improve our services and website functionality • Analyze usage patterns and trends • Maintain records for business and legal purposes Marketing Communications: • Send promotional offers and newsletters (with your consent) • Provide personalized recommendations You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

We implement industry-standard measures to protect your information: Technical Measures: • SSL/TLS encryption for data transmission • Secure servers with firewalls and intrusion detection • Regular security audits and vulnerability assessments • Encrypted storage of sensitive information Organizational Measures: • Access controls limiting employee access to personal data • Regular staff training on data protection • Non-disclosure agreements with third-party service providers Payment Security: • We do not store complete credit card information • Payment processing through PCI-DSS compliant providers • Tokenization of payment data

We do not sell, rent, or trade your personal information. We may share your information only in these circumstances: Service Providers: • Payment processors for transaction handling • Email service providers for communications • Analytics providers for website improvement Legal Requirements: • To comply with applicable laws and regulations • To respond to legal processes (subpoenas, court orders) • To protect our rights, property, or safety All third parties are contractually obligated to protect your information and use it only for specified purposes.

Under applicable data protection laws, you have the following rights: • Access and Portability: Request a copy of your personal information • Correction and Updates: Update or correct inaccurate information • Deletion: Request deletion of your personal information (subject to legal obligations) • Objection and Restriction: Object to or restrict processing of your data • Marketing Preferences: Opt out of marketing communications • Cookie Management: Control cookie settings in your browser To exercise these rights, please contact us at info@clearshine.in. We will respond within 30 days.

We use cookies and similar tracking technologies: • Essential Cookies: Required for website functionality — cannot be disabled • Functional Cookies: Remember your preferences and personalize your experience • Analytics Cookies: Track usage patterns to help us improve our services • Marketing Cookies: Show relevant advertisements and track campaign effectiveness You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will delete such information from our systems.

Your information may be transferred to and processed in countries other than India. We ensure appropriate safeguards are in place: • Standard contractual clauses approved by regulatory authorities • Adequate protection mechanisms required by applicable laws • Consent obtained when required When transferring data internationally, we ensure receiving countries provide adequate data protection or implement additional safeguards.